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Customer Service

Raymond provides customers with excellent customer service, including personalized customization, online consulting, in-time problem solving, after-sales service.

Training Services

Raymond provides training services for all customers to ensure that the machines purchased from us always maintain the best running condition and long service life.

Technical Support

Raymond has a team of experienced engineers who are skilled and proficient in English, ready to provide free technical services and free consultation.

Timely Service

Raymonds understands even the slightest issue of the machine will affect your productivity. So we try our best to ensure the quickest response to any customer questions & requests.

customer-service-2Raymond has experienced engineers, technicians and employees who carefully analyze customer needs and applications to provide customers with the best solutions.They are experienced and skillful, not only engaged in machine installation for many years, but also fluent in English communication. Through smooth communication, you will receive higher quality service and technical support.

Installation and Commissioning

Raymond provides manuals and video tutorials in English versions,you can communicate with our local agent, or you can email us directly in case any emergency technical problems.Our experienced engineer will provide you with detailed video guidance to ensure that your problems are solved in time.

Raymond also encourages our customers to come to our factory for face-to-face learning, where there are complete equipment and personnel to provide you with a more systematic and comprehensive training.

Raymond's engineers can also provide door to door installation training services.  However, the cost of air tickets, local accommodation and the engineer's salary during the warranty period shall be borne by the client.  The training period is about half a month. If necessary, Raymond can further communicate to extend the training time.

Raymond will guide you to install other machines online. If you need engineers to install on site, Raymond's engineers will help you install and test the equipment to verify the normal operation of all aspects of the machine.

Besides, Raymond engineer also offers onsite training on machine guideline & maintenance for stable performance & reduced breakdowns for long service lif of your machine.

Get free consultation from Ramond expert team?

Our sales engineer will answer any of your questions and provide you a quick quote ASAP.

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